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Descrierea postului:
We are looking to hire a Technical support engineer who goes over and beyond the norm to provide the best service as possible to our customers as well as the relevant solution.
Working as a Support engineer at Kno is rewarding and provides technical growth, you will need a working knowledge of almost all operation systems, mobile devices and the web. You'll be tasked with not only knowing the product inside and out, but escalating good suggestions and critical bug reports straight to the product team.
Position Summary:
The primary responsibilities of a Technical support engineer are to resolve all technical issues that are not resolved by Lv1 and Lv0 Support. Thorough understanding of the customer’s incident or escalation and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential. As a member of the Customer support team, you must: be driven, determined, self-motivated, possess good analytical skills, be a genuine people person, be team oriented, and project a confident, professional demeanor.
Position Qualifications:
- Must be fluent in English and Turkish. Ability to read and write Turkish is a plus but must be able to converse with native Turkish speakers
- Troubleshooting Knowledge of Windows and Android platforms.
- Experience in a technical support position, preferably with a company that develops mobile applications.
- Strong troubleshooting skills.
- Ability to act in a responsive and sensitive manner to all customer inquiries.
- Excellent oral and written communication skills. Must have excellent phone and e-mail etiquette.
- Must be very friendly and likable
Please send resume to: KNOromania@kno.com
Kno, Inc. is fundamentally changing the way students learn, by offering new ways to digitally consume, organize, create and share knowledge. Kno is a transformative application that artfully blends the intuitive experience of the conventional textbook with a rich digital world of video, note-taking, sharing and more.
Kno, Inc. was founded in May 2009 by Osman Rashid, co-founder of Chegg and Babur Habib, a consumer electronics veteran. Kno has a world-class management team from Apple, Cisco, HP, Intel, TiVo, Chegg and Palm. The company has received funding from Andreessen Horowitz, Intel Capital, Goldman Sachs, Advanced Publications, FLOODGATE, First Round Capital, Ron Conway, Silicon Valley Bank, SV Angels and TriplePoint Capital.
Kno Inc. has a strong engineering team in Cluj and is looking for self motivated Software Developers with experience in Windows 8, Android, iOS, C/C+, and Java. We are offering very competitive salaries, benefits, including stock in a Silicon Valley startup. Please send resume to: KNOromania@kno.com.
For more information on us, please come and visit www.kno.com |
